Terms of Service

  • SOLE SNEAKERZ is a business in the retail industry which markets sneakers and streetwear.
  • Final invoice amount to be paid in full before shipping. Goods will only be shipped once full amount reflects in sender's account.
  • Orders will be confirmed and billed via the email address provided on the order form.
  • Sole Sneakerz Online Store offers worldwide shipping. Orders received from outside the borders of South Africa will be billed accordingly and shipping charges can be seen on checkout.
  • Please note orders under R1500 will include a shipping fee of R100.00
  • In some cases, due to the nature of the online store, overselling may occur resulting in refunds.
  • Handling time may vary from 3-4 days on average depending on the dispatch load. Orders placed before 2PM on any given day usually dispatch the same day. Customers will be contacted in the event of a stock issue or a delay of dispatch.
  • A tracking number for each order will be provided via email upon shipment.
  • International delivery can take anywhere from 5-30 working days to arrive, depending on customs. However, the average is 7 working days.
  • We will only deem a package lost if it has not arrived at the destination after 60 days. At this stage we will issue a full refund and make arrangements with the customer. 
  • We do not accept international returns/exchanges.
  • Sole Sneakerz takes no responsibility for returned packages with incorrectly provided addresses. Should a package return - customer can opt for a refund less shipping fee, or to pay an additional shipping fee for a re-shipment. Additional fees may apply for shoes with special or oversized packaging.
  • All sales are final. No refunds. This is most applicable to incorrect size choice by the customer.
  • Returns are accepted in very specific instances, and are subject to agreement
  • Clearance/Sale product: may not be refunded or exchanged. All Clearance sales are final and will not be accepted for refunds or exchanges.
  • Store credit may not be used on limited/hyped releases.
  • Delivery times do not include Saturdays, Sundays or public holidays, and are subject to signature authorization.
  • Shipments go out Monday through Friday, not including public holidays.
  • Orders with incorrect billing information, or requiring additional verification, will be delayed.
  • In the case of returned shipments, the customer is responsible for any and all additional shipping fees incurred.
  • All orders are shipped double boxed with relevant labels.
  • International buyers: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
  • Buy with confidence as all shoes offered for sale are thoroughly inspected by experienced staff for condition and authenticity.
  • This site serves as a full online sneaker and street wear clothing store and nothing else; no other items will be billed or shipped from this site.
  • Sole Sneakerz takes all reasonable steps to protect the personal information of users.
  • Sole Sneakerz accepts various secure payment methods. Read about these in checkout
  • Credit card transactions will be acquired for Sole Sneakerz via PayFast(Pty) Ltd, the approved payment gateway for Standard Bank of South Africa.  PayFast uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may call to view their security certificate and security policy.
  • Sole Sneakerz has no access to card details entered by the client on PayFast secure site.
  • The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.  Transaction currency is South African Rand (ZAR).
  • Sole Sneakerz takes responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website; customer service and support; dispute resolution; and delivery of goods.
  • Sole Sneakerz may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  • Sole Sneakerz contact details: Email support: | Telephonic support: +27 79 433 1428

On all orders over R1500


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Simple online returns/exchanges